Francesca Figaro Chain Necklace – 9ct Yellow Gold

If your item arrives faulty, damaged, or not as described, we’ll make it right.

• Please contact us within 3 days of receiving your order.

• We’ll guide you through the return process for a refund or replacement.

• Refunds are issued to the original payment method used at checkout.

Change of Mind

We do not offer refunds for change of mind, but we may offer a store credit or exchange, subject to the following conditions:

• The item is in original, unused condition

• It is returned in original packaging

• The return is made within 30 days of delivery

Please note:

• Custom-made or personalised items (e.g. engraved jewellery) are not eligible for change of mind returns unless faulty.