Terms and Conditions
By accessing or purchasing from Arpella Jewellery (referred to as "we", "us", or "our"), you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy. If you disagree with any part of these terms, you should not use our website or services.
Product Information
We strive to provide accurate descriptions of our products, including details such as size, color, and material. However, the final appearance may vary slightly due to the display settings on your device.
Orders and Payment
All orders are subject to availability.
Prices are listed in Australian currency and are subject to change without prior notice.
Payment is required at the time of purchase. We accept various payment methods, including credit/debit cards and PayPal. Once your order is placed, you will receive an email confirmation.
Shipping and Delivery
We aim to ship all orders within 7 business days after payment is processed. Shipping charges may apply depending on the delivery location and chosen shipping method.
Delivery times are estimates and may vary based on your location, courier delays, and other factors. We are not responsible for any customs duties, taxes, or import fees that may apply to international orders.
Returns and Exchanges
We accept returns and exchanges within 30 days of receiving your order. To be eligible for a return, the item must be in unused and original condition Customised or engraved items are non-returnable unless faulty.
Return shipping costs are the responsibility of the customer unless the product is damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will arrange a return and replacement or a full refund.
Intellectual Property
All content on our website, including images, logos, and product designs, is the property of Arpella Jewellery and is protected by intellectual property laws. You may not use, copy, or distribute any of this content without our permission.
Privacy Policy
We value your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
Limitation of Liability
Arpella Jewellery is not liable for any indirect, incidental, or consequential damages arising from the use or purchase of our products.
Modifications to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be reflected on this page, and your continued use of our website after any changes constitutes your acceptance of the revised terms.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victorian consumer laws, and any disputes will be subject to the exclusive jurisdiction of the courts in Victoria.